Frequently Asked Questions
Everything you need to know about TheraPetMD fashion and service.
How do I determine the right size for my pet?
We provide a detailed size guide on every product page. We recommend measuring your pet's chest girth and neck circumference to ensure a comfortable and stylish fit.
What is your return policy for apparel?
We offer a 30-day return policy for all unworn items in their original packaging. Please ensure the clothing is free of pet hair and odors to qualify for a full refund.
How long does shipping usually take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 days.
Are TheraPetMD garments machine washable?
Most of our fashion line is machine washable on a gentle cycle. However, we recommend air drying to maintain the integrity of the fabric and any therapeutic elements.
Do you offer eco-friendly or sustainable fabrics?
Yes, a significant portion of our collection is made from organic cotton and recycled polyester to ensure we are kind to both your pet and the planet.
Can I track my order after it has been placed?
Absolutely. Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's journey.