Returns & Exchanges
At TheraPetMD, we want you and your pet to be completely satisfied with your purchase. If your item isn't the perfect fit, we offer a 30-day window for returns and exchanges on all unworn fashion items.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the product is free of pet hair and signs of wear.
Label and Ship
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing